FREQUENTLY ASKED QUESTIONS
What shipping methods are available?
Orders are shipped by Canada Post Xpresspost and a tracking number will be emailed after your order ships. Your delivery is guaranteed (except for residents of Yukon, Nunavut, Northern Quebec or if you provide an inaccurate/incomplete address).
Shipping fees are $15 for orders under $99 (after discounts and before taxes).
Shipping is FREE for orders over $99 (after discounts and before taxes).
** WE ARE NOT LIABLE FOR RETURNED MAIL DUE TO INCORRECT/INCOMPLETE ADDRESS (NO REFUNDS) **
Who can buy?
Clients who are over the age of 19 and live in Canada ((except for residents of Yukon, Nunavut, Northern Quebec) are qualified to purchase medical marijuana through our site.
How long will it take to get my package?
Orders will take 2-4 business days from the date shipped to arrive. In some cases, it may take longer due to weather conditions and other delays. If you live in a remote area, your order may take an extra few days.
Canada Post manages the shipping of your package. Therefore, we will not refund your shipping amount if Canada Post is late on delivery. Canada Post doesn’t accept or ship during a holiday and this will cause a slight delay with your shipment
What payment methods are accepted?
Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.
Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 3pm EST, your order ships that business day, or else it ships the next business day.
How do I send an E-transfer?
f you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.
For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html
Orders & Returns
How do I place an order?
- Browse Inventory: Locate the products you are interested in ordering
- Add To Cart: Click on the desired product(s), choose your quantity then click “Add to Cart”
- Checkout: When you have all your products in your shopping cart, and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page
- Enter Coupon Code: Check to see if everything looks right, if you have a coupon code, enter in the code and click Apply Coupon. When you’re ready click on the green Proceed to Checkout button. Coupon Restrictions: Coupon codes will exclude sale or bulk products. New customer discount codes are only applicable to one household.
- Login Or Register: In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you
- Accept Terms & Condition: Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”
- Payment Instructions: On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received.
- Xpresspost Tracking: Once we collect your E-Transfer, your order will be processed and will ship the following business day. We’ll email your Xpresspost tracking number as soon as available
How Can I Cancel Or Change My Order?
If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please contact live chat or email firstname.lastname@example.org with the order number you would like canceled.
If a customer has placed an order and completed interact e transfer but wants to add/change their order, simply contact us as soon as possible to avoid extra shipping costs.
If you would like your order canceled and it has not shipped out yet, please email email@example.com.
*Please note that our efforts are to ensure that you receive your order as quickly and accurately as possible.
ALL REFUNDS ARE SUBJECT TO A 5% PROCESSING FEE.
How Will My Order Be Packaged?
- All packages are discreet and smell proof
- Product is first placed in a ziplock bag, which is then double vacuum sealed to eliminated odours and seal in freshness
- Product is then placed in a discreet unmarked parcel with a shipping label
- Extra care is always taken to ensure there is no smell or appearance of the contents within the package
How Do I Track My Order?
You will receive a tracking number in your order confirmation email. Please use the link within the email to track your order.
Also, if you created your account when making an order, you can log into your account to find your tracking information.